Prices are calculated in U.S. dollars.
After an order is placed, an order confirmation will be sent immediately via e-mail. Credit cards will be charged at the time of checkout for all items in your shopping cart. If you receive notice that an item or items are backordered, you can choose to cancel the order and your card will be refunded for any backordered items that you do not wish to wait for.
PLEASE NOTE: Since the merchandise you order may be shipped from several locations, items may arrive separately. As a result, they may arrive to you at different times and in separate Packages. You will not incur additional shipping charges .
Cancellations, Returns & Exchanges:
Pink Taffy Designs' goal is to provide our customers with the highest quality service and merchandise. Because many of our products are custom designed at the time an order is placed, we ask that you please make your selection very carefully as these items are not returnable.
- Non-furniture & Non-custom designed purchases
If you are not satisfied with your purchase, please notify Pink Taffy Designs within 10 business days of receiving your order. All returns must have prior authorization. You may reach us by email at: info@PinkTaffyDesigns.com. All returns must be unused and returned in the original packaging for full credit. If you fail to notify Pink Taffy Designs of your desire to return or replace your purchase within the 10 business day window, or if Pink Taffy Designs suspects an item that you have returned has been used, your merchandise will be shipped back to you at your expense. Upon receipt of your approved return, Pink Taffy Designs will either issue a refund for the purchase price of your item(s) to the credit card used for your purchase or ship the item you have selected in exchange. There are no returns, exchanges or credit after 30 days from receiving your order. Shipping costs cannot be refunded by Pink Taffy Designs. All shipping charges are the customer?s responsibility. If you received free shipping with your purchase, the cost of the initial shipping and handling will be deducted from your refund. Shipping costs will apply to replacement items. Insurance and tracking are recommended as we are not responsible for packages lost in transit to our return address.
Pink Taffy Designs reserves the right to cancel orders or refuse service to anyone at any time.We reserve the right to cancel orders for items that have been advertised at a wrong price, discounted rate, have incurred an unusually long back order time or have been discontinued. We also reserve the right to cancel any order which was posted to the site with errors of color, style or price. If we cancel your order after we have charged your credit card, we will refund your card the amount charged.
- Furniture & Custom Designed Orders
All furniture and custom-designed bedding, accessories, select gifts or other made-to-order products require payment in full upon order. Because artisans craft these items to your specifications, Pink Taffy Designs cannot accept returns or cancellations on these products and all sales will be final.
Returns for Drop Ship Items:
All drop ship items must be returned to the manufacturer at buyer expense and will be subject to a 10% re-stocking fee.
Customers who refuse to accept delivery of any order will be held responsible for all postage and handling fee's associated with the delivery.
Returns & Exchanges on items that are Lost, Delayed or Damaged:
Pink Taffy Designs is not responsible for lost, delayed, or damaged items that are being returned. Please send all returns with insurance and delivery confirmation. Note: All packages sent via UPS or FedEx are traceable and automatically insured for $100. Items sent via US postal Service are not traceable nor insured unless you specifically request those services. You can email us at info@PinkTaffyDesigns.com
Pink Taffy Designs upholds the warranties offered by the artisans and manufacturers who craft our products. Manufacturer's warranties vary, so we encourage you to ask a Pink Taffy Designs consultant for specific warranty information on products of interest.
Pink Taffy Designs ships merchandise via UPS, USPS, FedEx and by specialized furniture carriers. Many factors determine which option is used to ship your purchase, including the weight and dimensions of the product. Most orders are shipped direct form the manufacture or artist to your residence or business. Please note that we are unable to arrange delivery to P.O. boxes.
Standard shipping charges are based on the total price of an order and shown in the chart below.
Standard Ground Shipping within the United States:
|Up to $34.99
|$35 to $49.99
|$50 to $74.99
|$75 to $99.99
|$100 to $199.99
$199.99 & up $21.95
Freight: Furniture & Oversized Items
|Up to $199.99
|$200 to $299.99
|$301 to $450.99
|$451 to $650.99
|$700 & up Call for quote! |
*Shipping surcharges for oversized and furniture items are in addition to the costs shown below:
Delivery times vary from product to product. Many of our products are individually constructed and painted at the time your order is placed and considered made-to-order, please allow 2-8 weeks for completion and 3-7 days for shipping. Pink Taffy Designs will make every effort to expedite your order, however we work with many artisans and manufactures therefore shipping schedules may vary and can exceed 8 weeks. You will be notified by email or phone when your order has shipped.
Freight Shipping for Oversized Merchandise:
If the furniture or merchandise you ordered exceeds the weight and size standards for shipping with UPS or FedEx, shipping will be arranged with a Freight Carrier. Please review the following information to ensure a smooth delivery.
- Freight Services
If a specialized freight carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are typically scheduled within a four-hour window. Please note that the term "Delivery" does not typically include having the merchandise brought into your home, up stairs, unpacked or assembled. If you are in need of inside delivery and set up you may arrange for White Glove Service through most carriers. This service usually includes merchandise brought into your home and placed in the spot you like, unpacked and assembled. There is an additional charge for White Glove Service, however most freight carriers offer this service and each companies policies vary. Please let us know in advance if White Glove Service is best for you so we may quote and arrange it in advance.
- Freight Delivery Time
In most cases, you will be notified by the freight carrier directly when your order is ready to be shipped. Once your furniture is picked up from the manufacture, shipping generally runs 7-10 business days en route. The carrier will be instructed to call you ahead of time to set up a delivery time for residential deliveries. If you have not heard from the freight company within 10 days after pick up, please notify Pink Taffy Designs and we will contact the company for your tracking number and provide you with their number for a delivery appointment.
- Freight Receipt & Damages
You must be present to receive, inspect and sign for your delivery. In case of shipping damage: We strongly urge you to inspect both the box and the merchandise immediately upon receipt. Please make note of any minor or major damage on the bill of lading before signing and in the drivers presence. If damage is present on the outside of the box or package, ask the driver to wait while you inspect your furniture. Again note any damage of the bill of lading before you sign. Please notify the freight company and Pink Taffy Designs of the damage immediately. It is your responsibility to submit the claim to the shipping company to receive compensation. You are still responsible for the payment of all merchandise in the event of shipping damage, including the replacement cost of the damaged pieces. Pink Taffy Designs cannot refund shipping or freight charges.
- Freight Payment
In most cases your freight and delivery charges will be prepaid before it ships. When an item is shipped freight collect, the carrier will collect shipping and handling charges from you at the time of delivery. We will not apply these costs to your order. The carrier will call you to schedule a delivery time and provide you with the actual shipping costs.
WE SHIP DIRECTLY TO CANADA AND WORLDWIDE THROUGH BONGO INTERNATIONAL. Canada Shipping Rates including Alaska & Hawaii will be calculated upon our receipt of the order. Shipping charges outside of Canada will be calculated by Bongo. Your order will not ship until you confirm the shipping method and rate that will be charged. You will be contacted via email within 24 hours of placing your order. All International Orders are subject to review, and we reserve the right to mark an order as canceled if we feel the payment is not legitimate, In which case you will be asked to use Bongo International. If you are shipping outside of Canada and need to use Bongo you can read more and sign up for an account here.
No sales tax will be charged if the delivery address is located out of the state of California. All deliveries in California will be charged an 8.25% sales tax on merchandise.