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FAQ's for Order:

Please check below to see if we have already answered your question. If your question is not answered below, we will do our best to get back to you as soon as we can. Our Business hours our Mon–Fri 9:00 a.m. to 5:00 p.. Pacific Standard Time, if we receive your email over the weekend, we will respond on Monday. We do get large amounts of customer service inquires. To help answer some of our frequently asked questions, please see our list below!



ORDER STATUS:

Before inquiring about an order Please be sure to check our website for shipping times. Most of our products have the shipping times listed in the product descriptions. If your product has not arrived by the posted shipping time please email us at Orders@pinktaffydesigns.com . Please include your Order Number and the item that you hav nor received.

FAQ’S

1. Where is my order? How long does it take?

Most of the items on our website are hand made. Please check the estimated turn around time stated on the product page as these are pretty accurate. If your order is running longer than the estimated time, we will be happy to look into it for you.

****OUR HANDMADE WALL LETTERS TAKE A MINIMUM 4-6 WEEKS!!! SPECIAL ORDERS CAN TAKE 8-10 WEEKS OR LONGER. ESPECIALLY IF IT IS A SPECIAL ORDER. PLEASE REFER TO THE PRODUCT PAGE FOR SPECIFIC SHIPPING TIMES.

2. I would like my order rushed. Is that possible?

Yes! Send us an email to orders@pinktaffydesigns.com. Let us know when you need it by, and if it is possible we will get back to you with and an estimated delivery date and additional expedited shipping fees.

Many items on are site are sent out directly from the designer/artist. As a result, they may arrive to you at different times and in separate packages. You will not incur additional shipping charges for multiple packages.

3. Do you ship internationally?

We ship only to US including Hawaii & Alaska & Canada. Canada will have additional shipping fees applied after the order placed. You will be contacted for approval.

4. Do you accept exchanges or returns?

Please see our Customer Service page for our return/exchange policy.

5. Can I customize the wall letters? And does it cost more?

Yes! Our artists can do amazing things! Send us a fabric swatch, website link, or your instructions and we will do our best to match them. No, there is no extra fee for customization!

 
 
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