Frequently Asked Questions

    FAQ Topics

    ORDER STATUS

    Q How can I track my order?
    Q How do I place an order?

    SHIPPING/DELIVERY SCHEDULE

    Q Do you ship internationally? 
    Q How long does it take before I receive my order?

    PAYMENT METHOD

    Q What method of payments do you accept?

    RETURNS/EXCHANGE/CANCELLATION POLICY

    Q How and when I will be issued a refund?
    Q How can I cancel my order? Which items can I return or exchange for new one?
    Q I received a damaged item? Can I return it?

    OTHER INQUIRIES

    Q Can I customize the wall letters? And does it cost more?
    Q I would like my order rushed. Is that possible?
    Q What happens if an item I ordered is out-of-stock, backordered, or has been discontinued?